Accessibility Statement

AccessEz is dedicated to improving accessibility for all users, including those with disabilities. We are continuously working to enhance our app and ensure it meets accessibility standards and guidelines, striving to offer an inclusive browsing experience for everyone.

Conformance Status

This app follows the Web Content Accessibility Guidelines (WCAG) 2.1, which are categorized into three levels: Level A, Level AA, and Level AAA. While AccessEz strives to meet the highest standards, it is currently partially compliant with WCAG 2.1 Level AA.

Technical Information

AccessEz is fully compatible with Shopify environments. The app is built using the following technologies:

  • HTML
  • CSS
  • JavaScript
  • Node.js
  • MongoDB

AccessEz Features

The app provides a range of accessibility features that allow for an optimized and inclusive user experience. Here is a list of features available:

  • Select Language: Choose from multiple language options to adjust the widget to your preferred language.
  • Highlight Links: This feature highlights links for better visibility and navigation.
  • Bigger Text: Increases text size for better readability.
  • Contrast: Adjusts contrast for users who need a higher visual distinction.
  • Text Spacing: Modify the spacing between text for better readability.
  • Pause Animations: Enables users to pause animations that could be distracting.
  • Hide Images: Hides images for users who prefer a text-only experience.
  • Line Spacing: Adjusts the line spacing for improved reading clarity.
  • Highlight Headings: Headings are highlighted for easier navigation.
  • Reading Mask: Adds a reading mask to help focus on specific content.
  • Reading Guide: A guide is added to help with reading text.
  • Brightness: Adjusts the brightness of the content to suit the user's preference.
  • Saturation: Controls the saturation of colors for better visibility.
  • Dyslexia Friendly: Adjusts font styles to aid those with dyslexia.
  • Mute Sounds: Mutes sound on the website for those with hearing sensitivity.
  • Text Alignment: Customize text alignment for easier reading.
  • Big Cursor: Enlarges the cursor for easier navigation.
  • Text to Speech: Allows the website content to be read aloud.
  • Voice Navigation: Enables voice navigation for a hands-free experience.

Notes & Feedback

We are committed to providing regular updates to improve the accessibility of AccessEz. We value feedback from all users and encourage you to let us know if you encounter any issues or have suggestions.

Please note that we cannot address accessibility concerns related to third-party websites, but we are happy to assist you in contacting these websites if necessary. For any issues encountered with linked sites, we recommend reaching out directly to those site owners.

We continually strive to make the web more accessible and inclusive for everyone, and we are dedicated to improving the features offered by AccessEz.

Skip to content
DESIGNING A NEW HOME, OFFICE OR HEALTHCARE FACILITY? START THE PROCESS HERE
START A PROJECT
TELL US ABOUT YOUR PROJECT
DESIGN STUDIO E-DESIGN

ORDERS + RETURNS

ORDERS AND RETURNS

ARCHDEKOR's customers have the right to return or exchange any product within 14 days of delivery. If you wish to return your order or if you have any questions about the return process, please contact our customer service at info@archdekor.com. Please see below for more detailed instructions and terms regarding returns.

THE CUSTOMER HAS THE RIGHT TO RETURN AN ITEM IF: 

1. The order has been cancelled according to the terms and conditions by notifying archdekor shop within 14 days of delivery,
2. The item has not been used,
3. The item is in the condition that the customer received it in, and all the parts of the product as well as the original product package and manual are included in the return shipment,
4. The item has been repackaged in its original or an equivalent shipping package.

PLEASE NOTE THAT THE RIGHT TO RETURN PRODUCTS DOES NOT APPLY TO: 

➔ Custom-made products which are ordered from the manufacturer according to the customer's wishes.

➔ All sales through the ARCHDEKOR collections are final. We do not allow returns unless the product is damaged in transit.

➔ Fabrics cut to order.

➔ Products requiring assembly or installation.

If you are unsure whether you want to keep a product that requires assembly or installation, you must decide on its return before it is assembled or installed.

In the case of textile and hygiene products, such as bean bag chairs, towels, bedding or rugs, we only accept returned products if due caution has been observed while trying them out.

THE ITEM MUST BE RETURNED IMMEDIATELY AFTER CANCELLATION.

If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.

REFUND FOR RETURNED PRODUCT

The price of returned products is always reimbursed according to the payment method used for the order. If the returned product has been used, damaged or is otherwise unsuitable for resale, ARCHDEKOR LLC has the right to charge a fee for loss of value up to the full price of the product.

We will make the refund within 14 days of receiving the returned product at our warehouse. We process product returns in the order in which they arrive.

We make a refund decision after receiving the product. We do not accept returned products if:

➔ After receiving the product, we detect defects in it or its packaging.
➔ The product has been assembled or installed. For example, many chairs, tables and stools require assembly, and pendant lamps, wall lamps and wall shelves generally require installation.
➔ Animal fur, hair or stains on the returned product will automatically result in a decision not to accept the product return.

If faults are detected in the condition of the product, our customer service will contact you.

CLAIMS

In case you have received a wrong, damaged or faulty item, please email us at info@archdekor.com or fill out this our customer care form and submit on our website.

Customer care form within 3 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

CAMPAIGN CODES, CAMPAIGN GIFT CARDS AND COMPLIMENTARY ITEMS

In case of a return, the discount or gift card will be reduced or cancelled if the total value of the order falls under the minimum value of the campaign. Also, complimentary items have to be returned if the order or its total value no longer meet the promotion terms.